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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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8×8 and CallCabinet Partner to Streamline Compliance

8×8 and CallCabinet Partner to Streamline Compliance

Genesys and Mitel Announce a Global Strategic Partnership

Genesys and Mitel Announce a Global Strategic Partnership

New Study Reveals AI’s Key Role in Improving Customer Service

New Study Reveals AI’s Key Role in Improving Customer…

Five9 Expands Global Reach with Google Cloud Marketplace

Five9 Expands Global Reach with Google Cloud Marketplace

Talkdesk & Epic Partner to Transform Healthcare Support

Talkdesk & Epic Partner to Transform Healthcare…

What Not to Miss at CCW Berlin 2025

What Not to Miss at CCW Berlin 2025

Netcall has Announced a Strategic Partnership With Analyze Consulting

Netcall has Announced a Strategic Partnership With…

8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support

8×8 Introduces 8×8 Aftersale Assist to Enhance…

Sprinklr Expands Its Reach with a New Integration With Bluesky

Sprinklr Expands Its Reach with a New Integration With…

Talkdesk Strengthens APAC Presence with Australia Cloud

Talkdesk Strengthens APAC Presence with Australia Cloud

MiaRec and RingCentral Unite for Smarter QA

MiaRec and RingCentral Unite for Smarter QA

EvaluAgent Expands Its xMetrics Suite with Three New Additions

EvaluAgent Expands Its xMetrics Suite with Three New…

Five9 and Intradiem Expand Their Partnership With Real-Time Automation

Five9 and Intradiem Expand Their Partnership With…

Alvaria and UJET Join Forces to Drive CX Innovation

Alvaria and UJET Join Forces to Drive CX Innovation

8×8 Has Unveiled Updated Platform Features to Improve CX

8×8 Has Unveiled Updated Platform Features to…

Assembled Launches AI-Powered Assist Across All Channels

Assembled Launches AI-Powered Assist Across All Channels

Kore.ai Unveils ‘AI For Process’ For Smarter Automation

Kore.ai Unveils ‘AI For Process’ For Smarter…

New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

New Survey Reveals Hidden Crisis in UK Consumer…

MiaRec Unveils IMetrics For AI-Driven Analytics

MiaRec Unveils IMetrics For AI-Driven Analytics

InVision Group Unifies Its Portfolio Under New Brand Peopleware

InVision Group Unifies Its Portfolio Under New Brand…

Puzzel Launches AI-Powered Virtual Agent Suite

Puzzel Launches AI-Powered Virtual Agent Suite

MiaRec and Webex by Cisco Partner to Improve EX and CX

MiaRec and Webex by Cisco Partner to Improve EX and CX

Calabrio Announces Strategic Acquisition of Echo AI

Calabrio Announces Strategic Acquisition of Echo AI

Talkdesk Introduces AI Agents to Enhance Retail CX

Talkdesk Introduces AI Agents to Enhance Retail CX

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Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Resources

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success