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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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San Francisco DEM Chooses NICE to Transform Its 911 Communications

San Francisco DEM Chooses NICE to Transform Its 911…

77% of CX Leaders Believe AI Is Crucial for Personalization

77% of CX Leaders Believe AI Is Crucial for…

Cirrus Awarded Royal Warrant of Appointment by King Charles III

Cirrus Awarded Royal Warrant of Appointment by King…

Scorebuddy and Genesys Accelerate Growing Partnership

Scorebuddy and Genesys Accelerate Growing Partnership

8×8 Partners With Descope for Secure CX Solutions

8×8 Partners With Descope for Secure CX Solutions

Five9 Launches First Pre-Built Bi-Directional Presence for Microsoft Teams

Five9 Launches First Pre-Built Bi-Directional Presence…

Kore.ai Launches ‘AI for Work’ to Enhance Enterprise Efficiency

Kore.ai Launches ‘AI for Work’ to Enhance…

Prosper Chooses NICE to Transform Their Customer Experience

Prosper Chooses NICE to Transform Their Customer…

Verint Has Acquired Cognito to Advance AI-Driven CX

Verint Has Acquired Cognito to Advance AI-Driven CX

Five9’s CX Summit Highlights – Exploring the Evolving Landscape of CX

Five9’s CX Summit Highlights – Exploring the…

Record Number of Automated Customer Interactions Handled on Black Friday

Record Number of Automated Customer Interactions Handled…

Puzzel CCO Lindum on Maximizing CCaaS Investments

Puzzel CCO Lindum on Maximizing CCaaS Investments

UK National Contact Centre Awards Open for 2025

UK National Contact Centre Awards Open for 2025

Great Southern Bank Reduces Wait Times With NICE CXone

Great Southern Bank Reduces Wait Times With NICE CXone

Evaluagent Introduces a Refreshed Brand Identity

Evaluagent Introduces a Refreshed Brand Identity

Uniphore and Konecta Join Forces to Advance AI in CX

Uniphore and Konecta Join Forces to Advance AI in CX

Elevate AI: Unlocking the Future of Customer Experience 2024 (Event Highlights)

Elevate AI: Unlocking the Future of Customer Experience…

Winners Announced at 2024 European Contact Centre & Customer Service Awards

Winners Announced at 2024 European Contact Centre &…

70% of Agents Would Recommend Their Jobs, New Study Reveals

70% of Agents Would Recommend Their Jobs, New Study…

Cirrus and NICE Unite to Transform SME Contact Centres

Cirrus and NICE Unite to Transform SME Contact Centres

Scorebuddy Secures €5 Million Investment From Foresight

Scorebuddy Secures €5 Million Investment From Foresight

Navigating the Shift to Cloud Contact Centres – An Expert’s Perspective

Navigating the Shift to Cloud Contact Centres – An…

8×8 Unveils Refreshed Brand to Elevate CX

8×8 Unveils Refreshed Brand to Elevate CX

Five9 GenAI Studio Wins Best New Product Award

Five9 GenAI Studio Wins Best New Product Award

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Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Resources

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success