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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Zoom Cares Announces $2.75m AI Grant Funding
Evaluagent Earns 44 G2 Badges in Fall 2026 Report
CallMiner Named Strong Performer in Forrester Wave
Just 23% Optimise Automation With CX Insights, CallMiner…
Vonage Named Major Provider in Emerging ICX Category
Zoom Named a Leader in IDC Revenue Orchestration…
Connected Experiences Become Focus at The Experience…
54% Discover Compliance Breach Outside Routine QA Reviews
8×8 Finds 52% Blame CIOs for AI Errors
51% of Contact Centre Leaders Struggle With Development
AnywhereNow and Meridian IT Join Forces on CX
Ashley Kramer Joins ElevenLabs as Chief Revenue Officer
Youfone Selects Puzzel for AI-Powered Customer Service
Five9 Named Leader in IDC MarketScape Agentic CCaaS…
Santander UK Extends Netcall Partnership by Three Years
8×8 Reports 450% Surge in AI Studio Use
HMLR Selects Route 101 for New Contact Centre Platform
evaluagent Partners With Fynto to Expand CX Technology…
8×8 Partners With Krisp to Bring Voice AI to CX
Zoom Named a Leader in IDC MarketScape for Agentic CCaaS
Content Guru Expands Australian Presence With Sydney…
Vonage Helps Max Factory Double Active Customers
AnywhereNow Announces Tendfor Microsoft Teams…
Zoom Recognized as UCaaS Leader in Gartner MQ for 7th…
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