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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Sabio Launches App to Simplify Employee Leave Management

Sabio Launches App to Simplify Employee Leave Management

Sabio Leads Essent’s Cloud Migration to Enhance CX

Sabio Leads Essent’s Cloud Migration to Enhance CX

Zendesk Unveils an Array of New Solutions to Revolutionise CX

Zendesk Unveils an Array of New Solutions to…

Sabio Expands ‘Disrupt’ CX Event Across Europe for 2025

Sabio Expands ‘Disrupt’ CX Event Across…

Genesys Launches Social Media Support Platform

Genesys Launches Social Media Support Platform

NICE Announces a Strategic Partnership With Deloitte Digital

NICE Announces a Strategic Partnership With Deloitte…

NICE Wins Big at Enterprise Connect 2025

NICE Wins Big at Enterprise Connect 2025

Genesys Unveils a Suite of New AI-Powered Features

Genesys Unveils a Suite of New AI-Powered Features

Cisco Announces New AI-Powered Tools at Enterprise Connect 2025

Cisco Announces New AI-Powered Tools at Enterprise…

Enghouse Interactive Announces a New Microsoft Teams Phone Integration

Enghouse Interactive Announces a New Microsoft Teams…

CallMiner Introduces AI-Driven Customer Feedback Solution: CallMiner Outreach

CallMiner Introduces AI-Driven Customer Feedback…

NICE Announces the Launch of CXone Mpower Orchestrator

NICE Announces the Launch of CXone Mpower Orchestrator

Talkdesk Launches Knowledge Creator With AI Insights

Talkdesk Launches Knowledge Creator With AI Insights

Five9 Has Introduced Spotlight for AI Insights

Five9 Has Introduced Spotlight for AI Insights

New Research Reveals 72% of Consumers Are Open to AI Interactions

New Research Reveals 72% of Consumers Are Open to AI…

What Not to Miss at Enterprise Connect 2025

What Not to Miss at Enterprise Connect 2025

Agentic AI Expected to Resolve 80% of Common Issues by 2029

Agentic AI Expected to Resolve 80% of Common Issues by…

Talkdesk Introduces AI Agents for Healthcare

Talkdesk Introduces AI Agents for Healthcare

Vonage and SAP Join Forces to Advance AI in Business

Vonage and SAP Join Forces to Advance AI in Business

NICE Reports 400% Increase in Virtual Agent Use

NICE Reports 400% Increase in Virtual Agent Use

Take Part in the 2025 WFM Benchmarking Survey 

Take Part in the 2025 WFM Benchmarking Survey 

97% of Customer Queries Resolved by Zoom’s Virtual Assistant

97% of Customer Queries Resolved by Zoom’s Virtual…

Zendesk Seals Deal to Acquire Local Measure

Zendesk Seals Deal to Acquire Local Measure

Talkdesk Fuels Condor’s Next-Gen CX Transformation

Talkdesk Fuels Condor’s Next-Gen CX Transformation

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Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

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Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

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10th November 2026

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11th November 2026

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Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

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Webinar: 10 Ways to Make 2027 a CX Success