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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Cirrus Awarded Royal Warrant of Appointment by King Charles III

Cirrus Awarded Royal Warrant of Appointment by King…

Scorebuddy and Genesys Accelerate Growing Partnership

Scorebuddy and Genesys Accelerate Growing Partnership

8×8 Partners With Descope for Secure CX Solutions

8×8 Partners With Descope for Secure CX Solutions

Five9 Launches First Pre-Built Bi-Directional Presence for Microsoft Teams

Five9 Launches First Pre-Built Bi-Directional Presence…

Kore.ai Launches ‘AI for Work’ to Enhance Enterprise Efficiency

Kore.ai Launches ‘AI for Work’ to Enhance…

Prosper Chooses NICE to Transform Their Customer Experience

Prosper Chooses NICE to Transform Their Customer…

Verint Has Acquired Cognito to Advance AI-Driven CX

Verint Has Acquired Cognito to Advance AI-Driven CX

Five9’s CX Summit Highlights – Exploring the Evolving Landscape of CX

Five9’s CX Summit Highlights – Exploring the…

Record Number of Automated Customer Interactions Handled on Black Friday

Record Number of Automated Customer Interactions Handled…

Puzzel CCO Lindum on Maximizing CCaaS Investments

Puzzel CCO Lindum on Maximizing CCaaS Investments

UK National Contact Centre Awards Open for 2025

UK National Contact Centre Awards Open for 2025

Great Southern Bank Reduces Wait Times With NICE CXone

Great Southern Bank Reduces Wait Times With NICE CXone

Evaluagent Introduces a Refreshed Brand Identity

Evaluagent Introduces a Refreshed Brand Identity

Uniphore and Konecta Join Forces to Advance AI in CX

Uniphore and Konecta Join Forces to Advance AI in CX

Elevate AI: Unlocking the Future of Customer Experience 2024 (Event Highlights)

Elevate AI: Unlocking the Future of Customer Experience…

Winners Announced at 2024 European Contact Centre & Customer Service Awards

Winners Announced at 2024 European Contact Centre &…

70% of Agents Would Recommend Their Jobs, New Study Reveals

70% of Agents Would Recommend Their Jobs, New Study…

Cirrus and NICE Unite to Transform SME Contact Centres

Cirrus and NICE Unite to Transform SME Contact Centres

Scorebuddy Secures €5 Million Investment From Foresight

Scorebuddy Secures €5 Million Investment From Foresight

Navigating the Shift to Cloud Contact Centres – An Expert’s Perspective

Navigating the Shift to Cloud Contact Centres – An…

8×8 Unveils Refreshed Brand to Elevate CX

8×8 Unveils Refreshed Brand to Elevate CX

Five9 GenAI Studio Wins Best New Product Award

Five9 GenAI Studio Wins Best New Product Award

Talkdesk Embedded Has Been Launched to Simplify Workflows

Talkdesk Embedded Has Been Launched to Simplify Workflows

What Not to Miss at Call & Contact Centre Expo 2024

What Not to Miss at Call & Contact Centre Expo 2024

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success