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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Five9 and ServiceNow Expand Partnership with New AI Solution

Five9 and ServiceNow Expand Partnership with New AI…

Diabolocom Launches New Mobile CX Tool

Diabolocom Launches New Mobile CX Tool

Talkdesk Introduces Major AI Upgrades to Its Copilot

Talkdesk Introduces Major AI Upgrades to Its Copilot

Uniphore and Konecta Join Forces to Advance AI in CX

Uniphore and Konecta Join Forces to Advance AI in CX

Alvaria and CallMiner Announce a Strategic Partnership

Alvaria and CallMiner Announce a Strategic Partnership

Talkdesk Expands Salesforce Integration With Unified Routing

Talkdesk Expands Salesforce Integration With Unified…

Route 101 Earns Omilia Certified Implementation Partner Status

Route 101 Earns Omilia Certified Implementation Partner…

How Maintel’s Rebrand Is Transforming Customer Experience

How Maintel’s Rebrand Is Transforming Customer Experience

Odigo Launches New CX Solution: Odigo Essential

Odigo Launches New CX Solution: Odigo Essential

UK Businesses Gain Local Cloud From Talkdesk

UK Businesses Gain Local Cloud From Talkdesk

8×8 Expands Its Cloud Platform With AI Tools

8×8 Expands Its Cloud Platform With AI Tools

Vonage Wins Gold at Merit Awards for Technology

Vonage Wins Gold at Merit Awards for Technology

Talkdesk Introduces AI Agents to Enhance Retail CX

Talkdesk Introduces AI Agents to Enhance Retail CX

NiCE Expands Strategic Partnership With AWS

NiCE Expands Strategic Partnership With AWS

MSC Cruises Modernises Global Contact Centres with Peopleware

MSC Cruises Modernises Global Contact Centres with…

SequenceShift Supports ECCCSA Recognition Across Europe

SequenceShift Supports ECCCSA Recognition Across Europe

8×8 Launches New Solution for Improving Customer Journeys

8×8 Launches New Solution for Improving Customer…

MiaRec and RingCentral Unite for Smarter QA

MiaRec and RingCentral Unite for Smarter QA

Content Guru Secures Six Industry Award Nominations

Content Guru Secures Six Industry Award Nominations

Talkdesk Launches Multi-Store Integration for Retailers

Talkdesk Launches Multi-Store Integration for Retailers

Bromford Chooses Sabio for AI-Driven Service Transformation

Bromford Chooses Sabio for AI-Driven Service…

Scorebuddy Secures €5 Million Investment From Foresight

Scorebuddy Secures €5 Million Investment From Foresight

Talkdesk Launches New Travel and Hospitality AI Platforms

Talkdesk Launches New Travel and Hospitality AI Platforms

8×8 Launches Omni Shield Self-Service to Tackle SMS Fraud

8×8 Launches Omni Shield Self-Service to Tackle SMS…

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success