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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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NICE Launches AI-Powered Gateway for Citizens

NICE Launches AI-Powered Gateway for Citizens

Insurance Leader Partners with Sabio for Digital Transformation

Insurance Leader Partners with Sabio for Digital…

EvaluAgent Is Selected to Join TechNation Future Fifty 2024

EvaluAgent Is Selected to Join TechNation Future Fifty…

MiaRec Launches Enhanced Topic Analysis Features

MiaRec Launches Enhanced Topic Analysis Features

Vonage Wins Gold at Merit Awards for Technology

Vonage Wins Gold at Merit Awards for Technology

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Top Stories

Key Things That “Make or Break” a Resource Planning Team

What Is Our Metric Fixation Really Costing Us?

Keep Your Finger on the Pulse of What Agents Think

Latest News

Vonage Wins Gold at Merit Awards for Technology

8×8 Appoints Boris Grinshpun as Global VP of Product Management

Resources

Webinar Replay: How to Turn Customer Feedback into Action

eBook: Capacity Planning for Contact Centre BPOs

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Latest Blogs

Awaab’s Law Phase 2: Connecting Property and Resident Data

Digital Where Possible, Human When Essential, Agentic Where Appropriate

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success