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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Gartner Releases Magic Quadrant for CCaaS 2025
Movers and Shakers March 2026
CX Award Wins – August 2025
Scorebuddy Launches GenAI Boosting QA Efficiency
Synthflow Launches Memory Feature to AI Voice Agents
Synthflow and 8×8 Announce New Partnership
New Report Suggests Agentic AI Will Handle 68% of…
Zoom Partners with Google to Power Next-Gen AI Tools
NICE Named CCaaS Leader in Forrester 2025 Report
NICE Enters a Strategic Collaboration With AWS
Salesforce Has Acquired Informatica
NICE Reports 400% Increase in Virtual Agent Use
Implementation Cost Is the Biggest AI Adoption Barrier,…
NiCE Signs $955 Million Deal to Acquire Cognigy
Forrester Announce New CCaaS Wave For 2025
Agentic AI Expected to Resolve 80% of Common Issues by…
Over Half of Contact Centre Interactions Still Rely on…
$20M Boost for Synthflow’s Enterprise Voice AI
64% of Customers Don’t Want AI – New Gartner…
Verint Has Acquired Cognito to Advance AI-Driven CX
Zoom Has Announced a New Partnership With Oracle
Five9 and Salesforce Launch Unified CX Platform
What Not to Miss at Customer Contact Week Las Vegas 2025
NiCE Completes $955 Million Cognigy Acquisition
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