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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Talkdesk Boosts Retail CX with Enhanced GenAI Tools

Talkdesk Boosts Retail CX with Enhanced GenAI Tools

8×8 Expands AI Voice Support for Global Users

8×8 Expands AI Voice Support for Global Users

Regal.io and 8×8 Partner to Improve Employee and Customer Experience

Regal.io and 8×8 Partner to Improve Employee and…

Talkdesk Integrates Agentic AI Across Entire Platform

Talkdesk Integrates Agentic AI Across Entire Platform

Five9 Acquires Acqueon to Boost AI-Driven CX

Five9 Acquires Acqueon to Boost AI-Driven CX

Akixi Strengthens Microsoft Teams Offering with Oak Innovation’s Certified Call Recording

Akixi Strengthens Microsoft Teams Offering with Oak…

Jabra Launches AI-Powered Speech Enhancement Solution

Jabra Launches AI-Powered Speech Enhancement Solution

NICE and AT&T Collaborate to Enhance Emergency Services Technology

NICE and AT&T Collaborate to Enhance Emergency…

Evaluagent Partners With Five9 to Elevate CX

Evaluagent Partners With Five9 to Elevate CX

MaxContact Launches Contact Hub Connect for Digital CX

MaxContact Launches Contact Hub Connect for Digital CX

Sabio Announces Partnership With Septeo

Sabio Announces Partnership With Septeo

Talkdesk Delivers Hyper-Personalized Customer Experience

Talkdesk Delivers Hyper-Personalized Customer Experience

Five9 GenAI Studio Wins Best New Product Award

Five9 GenAI Studio Wins Best New Product Award

Arrow XL has Selected NICE to Drive its Digital Transformation

Arrow XL has Selected NICE to Drive its Digital…

MiaRec Unveils IMetrics For AI-Driven Analytics

MiaRec Unveils IMetrics For AI-Driven Analytics

Zoom and Mitel Announce Partnership to Transform UC Solutions

Zoom and Mitel Announce Partnership to Transform UC…

70% of Agents Would Recommend Their Jobs, New Study Reveals

70% of Agents Would Recommend Their Jobs, New Study…

Talkdesk Embedded Has Been Launched to Simplify Workflows

Talkdesk Embedded Has Been Launched to Simplify Workflows

MiaRec Enhances Topic Analysis in Contact Centres with LLM

MiaRec Enhances Topic Analysis in Contact Centres with LLM

New AI Capabilities Improve Summarization Features

New AI Capabilities Improve Summarization Features

UK Consumers Ditch Chatbots in Favour of Human Touch

UK Consumers Ditch Chatbots in Favour of Human Touch

Dutch Railways Boosts Its Customer Experience With NICE

Dutch Railways Boosts Its Customer Experience With NICE

Evaluagent Introduces a Refreshed Brand Identity

Evaluagent Introduces a Refreshed Brand Identity

AI Tops UK Business Priorities for 2030

AI Tops UK Business Priorities for 2030

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success