Recorded Call Centre and Customer Experience Webinars

Explore Call Centre Helper’s on-demand webinars and catch up on practical insight from industry experts, whenever it suits you. From leadership and workforce management to quality, technology, wellbeing and customer experience, each session focuses on real challenges faced by contact centres today. Watch full webinars or dip into specific topics to pick up actionable ideas, proven strategies and fresh thinking you can apply straight away.

Recorded Webinar: 7 Ways to Emotionally Engage With Your Customers
Recorded Webinar: The Digital Customer Experience: What Does Great Look Like?
Recorded webinar on the best ways to use AI in the contact centre
Recorded Webinar: The Best Ways to Use AI in the Contact Centre
Online conference webinar on the role of chatbots in the contact centre
Recorded Webinar: The Role of Chatbots in the Contact Centre
Online conference webinar on the secrets of WFM
Recorded Webinar: The Secrets of WFM (2019)
Online conference webinar on 7 ways technology can improve the contact centre
Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre
Online conference webinar on service design: How to improve experiences at a reduced cost
Recorded Webinar: Service Design – How to Improve Experiences
Nexidia webinar : a webinar on analytics
Recorded Webinar: Masterclass on Analytics
A newvoicemedia webinar on the key to better conversations with customers
Recorded Webinar: The Key to Better Conversations with Customers
A NICE incontact webinar on Self-Service strategies for your contact centre
Recorded Webinar: Self-Service Strategies for your Contact Centre
Webinar on the the latest thinking on contact centre metrics
Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019)
Webinar on The Best Ways to Schedule Contact Centre Advisors
Webinar Recording: The Best Ways to Schedule Contact Centre Advisors
Clarabridge webinar on 5 tips to improve call centre performance
Recorded Webinar: 5 Tips to Improve Call Centre Performance
Recorded Webinar: How to Make Your Agents More Productive
Recorded Webinar: How to Make Your Agents More Productive (2019)
Recorded Webinar: 5 Customer Experience Strategies You NEED to Try
Recorded Webinar: 5 Customer Experience Strategies You NEED to Try
Call Centre Helper webinar on 7 ways to build customer relationships
Recorded Webinar: 7 Ways to Build Customer Relationships
Webinar on First Contact Resolution - How to get it right first time everytime
Recorded Webinar: First Contact Resolution – How To Get It Right First Time, Every Time
new voice media 10 predictions for 2020 webinar
Recorded Webinar: 10 Predictions for 2020
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Recorded Webinar: Customer Feedback Strategies That You Cannot Ignore
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Recorded Webinar: Self-Service- How to Remove Calls from the Contact Centre
Call Centre Helper webinar on 5 things you need to be analysing in your contact centre
Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre
Call Centre Helper webinar on AI Trends to Keep an Eye On
Recorded Webinar: AI Trends to Keep an Eye On
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Recorded Webinar: Modernizing the IVR
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Recorded Webinar: Contact Centre Transformation Ideas