THE DATE: 19th July 2017
THE LOCATION: The Lowry Hotel, 50 Dearmans Place, Chapel Wharf, Manchester, M3 5LH
THE DESCRIPTION: Customer Service is no longer a cost centre limited to call centres but a strategic business growth driver.
As customers increasingly turn to digital channels for interactions and transactions, companies now need flexible solutions to address changes in these behaviours and expectations.
Introducing Aspect VIA, the Customer Engagement Centre Solution
Aspect Via is a cloud-based complete set of native customer service capabilities, designed to integrate into the larger customer-driven enterprise.
It fuels profitable growth, increases customer satisfaction, and is fast becoming a competitive advantage.
Please join one of our Roadshow stops, and find out how Aspect VIA can help to build your own customer engagement centre.
Our guest speaker Andrew McMillan, former Head of Customer Service at John Lewis, will be sharing his expertise on the importance of agent and customer engagement.
THE ORGANISERS: Aspect Software