NiCE has announced an expanded strategic partnership with IGT Solutions aimed at supporting AI-focused customer experience initiatives for global enterprises.
Through the NiCE Strategic Partner Program, IGT Solutions will deploy NiCE’s CX AI platform, CXone Mpower, across its service operations.
The partnership combines IGT Solutions’ domain expertise with NiCE’s CXone Mpower platform. IGT Solutions plans to use the platform within its aviation and travel service operations across more than 30 delivery centres.
The integration is intended to support inbound engagement, apply AI to reduce handling times, improve customer experience metrics, and manage interactions across both voice and digital channels.
“IGT Solutions and NiCE have a long-standing relationship built on the combined value of domain expertise and AI-led innovation.
Through this expanded partnership, we open the way to bringing the true power of NiCE CXone Mpower to our customers. We look forward to delivering on this world-class partnership and creating a NiCE world together,” said Chris Campton, SVP CX Transformation at IGT Solutions.
As part of the SPP, IGT Solutions will align its offerings around the CXone Mpower ecosystem, including enterprise voice services and additional tools such as NiCE Cognigy conversational AI and NiCE Feedback Management, all operating within a unified cloud environment.
“Our collaboration with IGT Solutions has always been rooted in a shared commitment to innovation and customer success,” said Darren Rushworth, President, NiCE International.
“By deepening our partnership through the Strategic Partner Program, we’re supporting IGT with the full power of NiCE CXone Mpower to transform experiences at scale.”
For more information about NiCE - visit the NiCE Website
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Find out more about NiCE
Author: Hannah Swankie
Reviewed by: Jo Robinson
Published On: 19th Nov 2025
Read more about - Latest News, NiCE, NiCE CXone
