CallMiner & IPI Contact Centre Performance Summit 139 Filed under - Archived Content, CallMiner Elevate Your Contact Centre Performance IQ THE DATE: 29th March 2018 Time: 11:45 14:30 THE LOCATION: The British Library, 96 Euston Rd, Kings Cross, London, NW1 2DB THE DESCRIPTION: The intelligence on how to improve your contact centre performance is locked within your phone, email, chat and social media interactions. Analysing these interactions is essential to attract, delight and retain customers. It will also help you understand what drives your operational costs and how engaged, effective and productive your agents are. Join us for this highly interactive event. Hear experts from CallMiner and IPI, and their customers, explain how Automated Interaction Analytics can help you unlock the intelligence you need to transform the performance of your contact centre. Discussion areas include: The Quality of the Customer Experience Agent Performance Management & Productivity Risk & Compliance Fraud Detection Brand Performance THE ORGANISERS: CallMiner & IPI THE WEBLINK: https://callminer.com/events/uk-regional-event-cc-performance-iq-2018/ Author: Rachael Trickey Published On: 21st Feb 2018 Read more about - Archived Content, CallMiner Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter