Capacity will be exhibiting at CCW Las Vegas 2026, where the company plans to showcase its CX Build Lab and demonstrate how organisations can combine AI-powered tools to support customer service operations.
Located at Booth 739, Capacity will present its CX automation platform, which brings together several customer experience technologies within a single environment. Areas of focus include:
- “Omnichannel AI agents that get smarter with every interaction”
- “Real-time agent assist that elevates conversations and speeds up resolutions”
- “Outbound campaigns that turn support into a revenue driver”
The company describes these capabilities as being delivered “All in the same platform, built from the same blocks.”
Visitors to the booth will have the opportunity to view demonstrations of the platform, learn more about Capacity’s approach to CX automation, and explore the company’s CX building block concept. Capacity will also be offering customised product demonstrations for attendees who book in advance.
In addition to product showcases, booth activities will include a claw machine experience. Women attending CCW Las Vegas 2026 will also be eligible to enter a prize draw for a $500 gift.
For more information about Capacity - visit the Capacity Website
About Capacity
Capacity is a unified CX Automation Platform built to help contact centers reduce costs, improve CSAT, and support both virtual and human agents with AI-powered efficiency. Find out more about Capacity
Author: Hannah Swankie
Reviewed by: Jo Robinson
Published On: 9th Jun 2026
Read more about - Latest News, Capacity
