Case Study: A Day in the Life of an Analytics Analyst at Simple Health 106 Filed under - Archived Content, CallMiner, Case Studies Use Case: Improve ability to monitor and train new agents Business Impact: Reduced coaching time, increased number of agents coached each week and improved average sales closing rate. Case Study written by: CallMiner Author: Rachael Trickey Published On: 22nd Oct 2018 - Last modified: 3rd Jan 2020 Read more about - Archived Content, CallMiner, Case Studies Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter