Case Study: Energy Provider Implement Intelligent Communications Solutions 121 Filed under - Archived Content, Case Studies, Lifesize Having grown rapidly since conception, First Utility were experiencing issues with regard to the scalability, stability and functionality of their previous contact centre platform. In this case study Serenova explain how they implemented new solutions within the contact centre. Case Study written by: Serenova Author: Rachael Trickey Published On: 8th Apr 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Case Studies, Lifesize Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter