It’s time to get customer experience right.
Customer experience is super-logical on the surface. You treat customers right, and they come back and buy more. But despite how simple it seems, most companies are still doing it wrong. They’re over-focusing on the granular elements like tracking – which is good — but they’re not thinking about the big picture of how it changes their business.
It’s time to change all that.
On May 14th in London, Focus Group is presenting its first Customer Experience World event of 2019. These are world-class, insight-focused, networking-driven deep dives into improving customer experience.
Here’s the full agenda:
http://www.focusgroupevents.com/downloads/CEW-2019-Brochure-Europe.pdf
Some highlights:
- What can we learn about modern-day decision-making from early Arctic explorers?
- How do you move CX out of silos?
- How do you make your workplace happier?
- What is cultural adaptability and how can it work for you?
- What partnerships do you need to embrace for growth?
- Why is simplicity now a strategy?
- What does great customer experience look like?
- What is future fit leadership?
- You’ll get all these questions addressed – and more.
- Plus: unparalleled networking opportunities.
Hosted by Customer Experience World
Tickets
http://www.focusgroupevents.com/Store/cew-europe-2019
Author: Rachael Trickey
Published On: 26th Apr 2019 - Last modified: 30th Apr 2019
Read more about - Archived Content
