Customer Engagement Transformation Exchange


About the Event

The Customer Engagement Transformation Exchange is CallMiner’s interactive virtual conference for contact center and CX leaders featuring dynamic keynote speakers and thought provoking content over this 2 day event.

Five compelling tracks for Issues that matter for today’s contact centers

  • Contact Center Agility – “Pivoting for Power” to meet the demands of an ever changing world
  • Work From Home Optimization – Optimizing performance and outcomes of the “Involuntary Home Agent”
  • Transformational CX with Dynamic Behavioral Intelligence – Leveraging AI fueled insights with dynamic behavioral intelligence
  • Collections in Current Times – Best practices in the new norm
  • Insight to Action Driving change through operationalized analytics

Conference attendees will hear informative thought leadership from industry experts and customers alike on how engagement with customers is rapidly changing (digital transformation, pandemic, work from home) and the critical role analytics and best practices play to help organizations navigate these changes and improve business outcomes.

Speakers

We Bring Some of the Most Influential Voices in the Speech Analytics Industry.

Interact with them in an intuitive professional virtual platform.

Date and Time

Starting:
Wednesday 9th September 2020

Ending:
Thursday 10th September 2020

Location

Virtual

Organisers

Date and Time

Starting:
Wednesday 9th September 2020

Ending:
Thursday 10th September 2020

Location

Virtual