Customer Engagement Transformation Exchange Filed under - Archived Content, CallMiner The Customer Engagement Transformation Exchange is CallMiner’s interactive virtual conference for contact center and CX leaders featuring dynamic keynote speakers and thought provoking content over this 2 day event. Five compelling tracks for Issues that matter for today’s contact centers Contact Center Agility – “Pivoting for Power” to meet the demands of an ever changing world Work From Home Optimization – Optimizing performance and outcomes of the “Involuntary Home Agent” Transformational CX with Dynamic Behavioral Intelligence – Leveraging AI fueled insights with dynamic behavioral intelligence Collections in Current Times – Best practices in the new norm Insight to Action Driving change through operationalized analytics Conference attendees will hear informative thought leadership from industry experts and customers alike on how engagement with customers is rapidly changing (digital transformation, pandemic, work from home) and the critical role analytics and best practices play to help organizations navigate these changes and improve business outcomes. Speakers We Bring Some of the Most Influential Voices in the Speech Analytics Industry. Interact with them in an intuitive professional virtual platform. Author: Rachael Trickey Published On: 8th Jul 2020 - Last modified: 11th Sep 2020 Read more about - Archived Content, CallMiner Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter