8×8 has announced that Empire Merchants has deployed 8×8 XCaaS (eXperience Communications as a Service), an integrated cloud contact centre and unified communications platform, across their operations to empower voice and contact centre communications.
Empire Merchants is a premier wine and spirits distributor, serving the New York City metropolitan area, Long Island, and Westchester County.
Serving over 10,000 commercial customers in the New York area, Empire Merchants needed a scalable, integrated communications and customer engagement platform that could be rapidly deployed and support a remote workforce.
Due to the distributor’s limited and specific customer base – New York area liquor license holders – maintaining strong customer relations is critical.
With the deployment of the XCaaS integrated cloud contact centre and unified communications platform, Empire Merchants can focus on delivering excellent customer service and building stronger relationships with their customers and vendors.
The scalable, easy-to-integrate XCaaS platform allows them to be nimble in their response times and telephony management, regardless of where the employee or customer is located.
“Our window to deploy a new communications platform was small, so we needed a solution that was simple, efficient, and cost effective,” said Edward Lederer, Chief Information Officer at Empire Merchants.
“8×8 XCaaS was the perfect solution. We were able to deploy rapidly, and there are also endless opportunities to access and share resources, control user permissions, and boost productivity through better collaboration. We’re excited to work with 8×8 to discover how we can continue to improve our communications experience.”
“Empire Merchants is an integral part of the community in which they operate, necessitating the need for a cloud contact centre and communications platform that ensures business continuity and delivers exceptional customer service,” said Hunter Middleton, Chief Product Officer at 8×8, Inc.
“With 8×8 XCaaS, Empire Merchants is empowered to grow and innovate, knowing that their customer engagement and communications solution is resilient and will grow alongside them as they deliver exceptional customer experience.”
8×8 XCaaS includes integrated cloud contact centre, business phone, video meetings, team chat, and SMS capabilities in a single-vendor solution. XCaaS is a resilient, secure, and compliant platform, which offers the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.For more information about 8x8 - visit the 8x8 Website
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