evaluagent Partners With Fynto to Expand CX Technology Network

evaluagent has announced a new partnership with Fynto, a specialist that connects businesses with outsourcing and technology partners to support operational and customer experience decisions.

The partnership adds Fynto to evaluagent’s network of partners and gives Fynto access to evaluagent’s AutoQA and Conversation Intelligence capabilities.

Fynto CEO and Co-founder David Taylor said: “We’ve partnered with evaluagent because they bring exactly the kind of capability we want within the Fynto network, which is proven technology that helps businesses get much more visibility from their customer interactions and turn insights into genuine improvements in quality and performance.

“As Fynto continues to help clients find the right fit across their CX operations, having a partner with evaluagent’s experience, technology and approach gives us another really strong solution to introduce when the need is right.”

For evaluagent, the partnership extends its reach across Fynto’s network of outsourcing and technology providers. Its platform is designed to support quality monitoring across human, AI and blended customer interactions.

Oli Cave, Partnership Development Manager at evaluagent, said: “This partnership provides a unique strategic opportunity for both ourselves at evaluagent and Fynto to drive meaningful change, place genuine depth of information across all customer communication channels and implement rigour around the QA, agent performance and coaching processes. It’s an exciting partnership with genuine business impact.”

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