Finalists of the UK National Contact Centre Awards 2023 have been announced today.
Winners will be announced on Monday 19 June 2023 in the Old Billingsgate on the banks of the River Thames in Central London.
“The quality of the nominations this year is outstanding,” said Leigh Hopwood, CEO at the CCMA. “Not only have we seen a 30% increase in the number of nominations, the judges have said that the quality of those nominations is exceptional.
All those that were nominated should feel incredibly proud that they have been recognised by their peers as having the potential to be an award-winner.
The next stage in the process will see the highly regarded team of judges, all of which are proficient contact centre leaders and many are award winners themselves, meet the finalists to identify the Bronze, Silver and Gold winners.”
Finalists include individuals and teams from organisations both large and small, including Allstate Northern Ireland, Barclaycard, British Red Cross, BT, Chase, DHL, Direct Line Group, Emovis, Eurotunnel, Halfords, HSBC, Metro Bank, NHS Professionals, Sage, Sky Bet, Specsavers, TSB, United Utilities, Walsall Council and Welsh Water.
Outsourcers from across the UK are well represented in the programme, with Ascensos, Atos, Concentrix, Firstsource, Foundever, Interact CC, Lemon, Sensee, Serco, SSCL, Ventrica, Whistl and Woven amongst those looking to win this year.
“The judges will now interview all those finalists in Individual categories, and hear presentations from those in the Team or Organisation categories,” explains Director of Awards, Jackie Pringle.
“They have a tough job on their hands given the quality of the nominations this year. Our judges will be visiting finalists in the Contact Centre of the Year and the Best Contact Centre Culture categories to meet them in person – the judges love this part of the process.”
“We can’t wait to celebrate the progress this industry has achieved in the last 12 months or so,” said Craig Pumfrey, VP of Corporate Marketing at Sabio Group.
“We know from our own conversations and observations that this industry has evolved at pace in recent years and there is a growing community of people that enjoy working in this space and are really passionate about the service that they provide to customers. Good luck to all the finalists, we look forward to seeing you at the Awards Night in June.”