GBPO Solutions has introduced the world’s first independent accreditation for the Business Process Outsourcing sector.
This aims to bring greater transparency and trust to the process of selecting outsourcing partners.
Led by founder and industry veteran David Neale, the GBPO Solutions Accreditation is said to provide assurance that a BPO’s people, processes, policies, and technology have been independently validated. It also reviews certifications, continuity planning, and other operational standards.
“The global BPO market has been thriving now for several years and that has attracted a variety of new entrants, especially through offshore models,” said Neale, CEO of GBPO Solutions.
“However, having spent over 20 years in the sector, it’s clear that the route to finding a BPO partner hasn’t changed since the turn of the century.
It’s a stale model and doesn’t provide those looking for a trusted BPO partner with the full confidence they are making the right decision with who their ideal partner may be beyond the sales pitch.”
According to Neale, the accreditation is intended to reset expectations in the industry. “The Accreditation is here to completely change that approach, and ensure BPOs meet meticulous standards and deliver full transparency.
It provides something that the sector has never had – an independent validation which outsourcing companies can proudly stand behind.”
He added: “Ultimately, we see that the best and most successful partnerships are those which are built over the long-term, and where there is a track record of excellence around compliance and standards. We look forward to embedding the new accreditation further into the sector over the coming months and years.”
Several BPOs have already completed the accreditation process, including TP, Ant, Outworks, Cadence, Quantanite, and Bourne Global, with more expected to follow.
Author: Hannah Swankie
Reviewed by: Xander Freeman
Published On: 20th Aug 2025
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