Geomant has announced that its Data Collaborator r1.0 is compliant with key Avaya OneCloud solutions, providing the market with a new generation of middleware for contact centre wallboard and dashboard solutions.
Geomant Wallboard, as packaged with Data Collaborator, provides Avaya customers with a unified view of their contact centre data, keeping agents informed and empowered, and enabling management with actionable information from across the enterprise. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.
Geomant helps customers by providing a robust contact centre wallboard solution that provides instant awareness of changing KPIs through desktop and mobile monitoring and alerting, along with contact centre signage.
Web-based management dashboards present data in a consolidated form to support agile decision-making from any location. The application is now compliance-tested by Avaya for compatibility with Avaya Call Management System 19.2.
“Avaya has been a strategic partner of Geomant for many years, enabling us to continuously deliver outstanding solutions to our partners and clients. We are proud to add this latest successful compliance testing to our resume of Geomant solutions already tested by Avaya,” said Ákos Vécsei, CEO of Geomant.
“Technology partners like Geomant are helping ensure that customers can make the most of the Avaya technology they deploy and stay on top of consumer service expectations while increasing contact centre efficiency,” said Eric Rossman, Vice President, Partnerships and Alliances, Avaya.
Geomant is a Technology Partner in the Avaya DevConnect program, part of the Avaya Experience Builders network of Avaya experts, partners, developers, and customers.
This unique global collaborative is exceptionally positioned to deliver the next-gen customer and employee experiences businesses need through the Avaya OneCloud AI-Powered Experience platform.
Partners in the DevConnect program develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Geomant can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility.
This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.