Jonty’s Tips | Call Centre Helper

Jonty’s Tips

Jonty shares a mix of contact centre learnings, observations and shared experience.

1,495

Support Agents in Their Hobbies Outside of Work

376

Put Books and Magazines in the Breakout Room

261

The Art of Language

1,143

Don’t Stop the Training!

615

People Will Stay With Your Company If They Have a Career

812

Forget the Breakout Room… You Need a Chill-Out Area

734

Simplify the Words You Use in Emails and Webchats

820

Publicly Celebrate Your Agents on Social Media

459

Send Your Best Agents to Customer-Facing Events

311

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