Jonty’s Tips | Call Centre Helper

Jonty’s Tips

Jonty shares a mix of contact centre learnings, observations and shared experience.

641

Support Agents in Their Hobbies Outside of Work

178

Put Books and Magazines in the Breakout Room

130

The Art of Language

524

Don’t Stop the Training!

242

People Will Stay With Your Company If They Have a Career

399

Forget the Breakout Room… You Need a Chill-Out Area

304

Simplify the Words You Use in Emails and Webchats

416

Publicly Celebrate Your Agents on Social Media

113

Send Your Best Agents to Customer-Facing Events

102

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