Jonty’s Tips | Call Centre Helper

Jonty’s Tips

Jonty shares a mix of contact centre learnings, observations and shared experience.

1,315

Support Agents in Their Hobbies Outside of Work

337

Put Books and Magazines in the Breakout Room

244

The Art of Language

899

Don’t Stop the Training!

429

People Will Stay With Your Company If They Have a Career

630

Forget the Breakout Room… You Need a Chill-Out Area

514

Simplify the Words You Use in Emails and Webchats

634

Publicly Celebrate Your Agents on Social Media

296

Send Your Best Agents to Customer-Facing Events

276

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