Jonty’s Tips | Call Centre Helper

Jonty’s Tips

Jonty shares a mix of contact centre learnings, observations and shared experience.

1,805

Support Agents in Their Hobbies Outside of Work

612

Put Books and Magazines in the Breakout Room

387

The Art of Language

1,713

Don’t Stop the Training!

1,081

People Will Stay With Your Company If They Have a Career

1,285

Forget the Breakout Room… You Need a Chill-Out Area

1,275

Simplify the Words You Use in Emails and Webchats

1,311

Publicly Celebrate Your Agents on Social Media

879

Send Your Best Agents to Customer-Facing Events

435

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