Jonty’s Tips | Call Centre Helper

Jonty’s Tips

Jonty shares a mix of contact centre learnings, observations and shared experience.

553

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Support Agents in Their Hobbies Outside of Work

168

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Put Books and Magazines in the Breakout Room

116

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The Art of Language

512

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Don’t Stop the Training!

245

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People Will Stay With Your Company If They Have a Career

389

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Forget the Breakout Room… You Need a Chill-Out Area

289

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Simplify the Words You Use in Emails and Webchats

406

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Publicly Celebrate Your Agents on Social Media

137

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Send Your Best Agents to Customer-Facing Events

100

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Add Questions to Emails to Check for Understanding

145

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Give Agents “Bonus” Opportunities to Leave Their Desks

267

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Don’t Just Hand Out Treats on a Friday

310

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Double Check Your Metrics Aren’t Contradicting You

239

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Condense Internal Memos to Make Them Easier to Understand

151

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Reward Everyone for Great Customer Service

249

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Colour Code Your Internal Emails

240

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Timing Impacts the Core Focus of Customer Surveys

174

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Decorate Your Walls With Themed Agent Photos

241

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Why Are Your Agents Using “Should”?

636

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