Jonty’s Tips | Call Centre Helper

Jonty’s Tips

Jonty shares a mix of contact centre learnings, observations and shared experience.

1,611

Support Agents in Their Hobbies Outside of Work

467

Put Books and Magazines in the Breakout Room

309

The Art of Language

1,341

Don’t Stop the Training!

806

People Will Stay With Your Company If They Have a Career

999

Forget the Breakout Room… You Need a Chill-Out Area

943

Simplify the Words You Use in Emails and Webchats

998

Publicly Celebrate Your Agents on Social Media

623

Send Your Best Agents to Customer-Facing Events

359

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