According to our poll, only 17% of contact centres have an aligned experience adoption process as a key element of their strategy.
Meanwhile, 29% of contact centres admitted that they are still learning to adapt, whilst 31% are currently standardising and solving processes.
Poll – “How mature is your customer experience adoption process?” – answers
- Aligned, a key element of our strategy – 17%
- Learning how to adapt – 29%
- Standardising and solving processes – 31%
- Rather not say / don’t know – 23%
Source: Call Centre Helper Webinar: 10 Ways to Improve Customer Experience Sample size – 186 Date: March 2017
Author: Robyn Coppell
Published On: 28th Apr 2017 - Last modified: 24th Sep 2019
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