Just 17% of Contact Centres Have an Aligned Customer Experience Adoption Process

According to our poll, only 17% of contact centres have an aligned experience adoption process as a key element of their strategy.

Meanwhile, 29% of contact centres admitted that they are still learning to adapt, whilst 31% are currently standardising and solving processes.

Poll – “How mature is your customer experience adoption process?” – answers

• Aligned, a key element of our strategy – 17%
• Learning how to adapt – 29%
• Standardising and solving processes – 31%
• Rather not say / don’t know – 23%

Source: Call Centre Helper Webinar: 10 Ways to Improve Customer Experience    Sample size – 186     Date: March 2017