Recorded Webinar: Let’s Chat… About Forecasting


The video replay for our Let’s Chat… About Forecasting discussion is now available to watch on YouTube.

Video panel

Megan Jones is joined by the following panellists, who engaged in the discussion via webcam, as well as answered audience questions:

  • Jonty Pearce – Editor at Call Centre Helper
  • Dougie Cameron – Customer Experience, Operations and Performance Consultant at addzest
  • Vatsana Gordon – Head of Workforce Management

You can watch the replay here –

What is Let’s Chat?

Our Let’s Chat sessions are designed especially for our readers to share ideas with like-minded individuals.

They are interactive, audience-led discussions – not webinars – and as such will not feature any presentations.

The discussions are led by the Call Centre Helper team and take place in our chatroom.


Published On: 28th Oct 2015 - Last modified: 22nd Mar 2017
Read more about - Recorded Call Centre and Customer Experience Webinars,

Recommended Articles

A Guide to Call Centre Forecasting
The Latest Techniques for Call Centre Forecasting
Recorded Webinar: Designing a Better Forecasting Spreadsheet