Lunch Buddies Related Articles The Best Ways to Deal with Lunch and Tea Break Requests Definition: Contact Centre Jargon and Terminologies 50 Call Centre Training Tips 50 Quick Ideas to Improve Contact Centre Performance 2,890 Filed under - Archived Content, Absenteeism, Workforce Management (WFM) A simple technique to ensure lunchtime cover in a contact centre is to set up a lunch buddy system. This is where two people team up and decide how to cover the lunch period. Only one of them can be away from the phones at a time. This is self-managing and can make sure that you have coverage for the lunch period to keep the service levels up. It can also help adherence. Author: Jo Robinson Published On: 16th Aug 2016 - Last modified: 10th Dec 2020 Read more about - Archived Content, Absenteeism, Workforce Management (WFM) Recommended Articles The Best Ways to Deal with Lunch and Tea Break Requests Contact Centre Jargon and Terminologies 50 Call Centre Training Tips 50 Quick Ideas to Improve Contact Centre Performance Related Reports Report: Best Practices for Global Product Leadership in WFM and Intraday Automation Report: The Evolving Contact Centre Landscape eBook: Break Outdated WFM Paradigms eBook: Learn the Best WFM Practices of CX Winners Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter