Lunch Buddies

A simple technique to ensure lunchtime cover in a contact centre is to set up a lunch buddy system.  This is where two people team up and decide how to cover the lunch period.  Only one of them can be away from the phones at a time.

This is self-managing and can make sure that you have coverage for the lunch period to keep the service levels up.  It can also help adherence.

Published On: 16th Aug 2016 - Last modified: 17th Aug 2016
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