NICE CX Networking Breakfast Filed under - Archived Content, NICE Engineering Customer Experience Transformation in the Customer-Obsessed Roaring 20s The 2020s promise lots of growth and change when it comes to customer experience. Will you be among the winners in this new decade, or will you lag behind your peers? Learn how leading companies will evolve to leverage customer interaction excellence to drive NPS, customer loyalty, and business growth. NICE is joined by Richard Owen, founder and CEO of the consultancy Owen CX and an author of Answering the Ultimate Question, who will lead a discussion and share guidance on how you can set your company apart with a comprehensive CX focus. Spend your morning networking over breakfast with us as we discuss topics including: What’s changing in CX and how you should get ready now so you don’t fall behind Where is the ROI of CX, exactly? You won’t achieve it by accident… Balancing the promise of digitalisation with excellence in customer experience Agenda* to follow shortly: Registration from 8:15 am Sessions from 8:30 am Admission is complimentary; however, seats are limited – act fast by filling out the form to register** Author: Robyn Coppell Published On: 16th Jan 2020 - Last modified: 18th Feb 2020 Read more about - Archived Content, NICE Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter