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34% of People Have Complained About a Company on Facebook

Have-you-complained-about-company-on-Social-Media

Published On: 3rd Feb 2014 10:10 - Modified: 18th Feb 2020

According to our poll, over a third of people have complained about a company on social media, with 29% admitting that they had done so on Twitter.

Poll – “Have you complained about a company on social media?” – answers

Twitter – 29%
Facebook – 34%
On Tripadvisor – 26%
On a public website/ blog – 25%
Not on Social Media – 42%

Source: Call Centre Helper webinar: How to give distinctive customer service Sample size – 154 Date: November 2013

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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