34% of People Have Complained About a Company on Facebook

According to our poll, over a third of people have complained about a company on social media, with 29% admitting that they had done so on Twitter.

Poll – “Have you complained about a company on social media?” – answers

Twitter – 29%
Facebook – 34%
On Tripadvisor – 26%
On a public website/ blog – 25%
Not on Social Media – 42%

Source: Call Centre Helper webinar: How to give distinctive customer service     Sample size – 154    Date: November 2013