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Forecast Accuracy: Half of Contact Centres are Only 5-10% Off

How-accurate-are-your-contact-centre-forecasts

Published On: 29th May 2012 13:46

50% of contact centres believe that they are only 5-10% off with their contact centre forecasts, with an additional 11% going further by suggesting that their forecasts are within 5%.

Poll – “How Accurate are your Contact Centre Forecasts?” – answers

Within 5% – 11%
5 – 10 % off – 50%
10 – 20% off – 23%
20% or more – 5%
Don’t know – 11%

Source: Call Centre Helper website webinar: Improving Forecast Accuracy Sample size – 105 Date: May 2012

We have a Monthly Forecasting Excel Spreadsheet Template you might want to try

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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