Forecast Accuracy: Half of Contact Centres are Only 5-10% Off

How-accurate-are-your-contact-centre-forecasts
1,607
Filed under - Archived Content

50% of contact centres believe that they are only 5-10% off with their contact centre forecasts, with an additional 11% going further by suggesting that their forecasts are within 5%.

Poll – “How Accurate are your Contact Centre Forecasts?” – answers

Within  5% – 11%
5 – 10 % off – 50%
10 – 20% off – 23%
20% or more – 5%
Don’t know – 11%

Source: Call Centre Helper website webinar: Improving Forecast Accuracy     Sample size – 105     Date: May 2012

We have a Monthly Forecasting Excel Spreadsheet Template you might want to try

Author: Jo Robinson

Published On: 29th May 2012 - Last modified: 18th Feb 2020
Read more about - Archived Content

Follow Us on LinkedIn