Forecast Accuracy: Half of Contact Centres are Only 5-10% Off 1,607 Filed under - Archived Content 50% of contact centres believe that they are only 5-10% off with their contact centre forecasts, with an additional 11% going further by suggesting that their forecasts are within 5%. Poll – “How Accurate are your Contact Centre Forecasts?” – answers Within 5% – 11% 5 – 10 % off – 50% 10 – 20% off – 23% 20% or more – 5% Don’t know – 11% Source: Call Centre Helper website webinar: Improving Forecast Accuracy Sample size – 105 Date: May 2012 We have a Monthly Forecasting Excel Spreadsheet Template you might want to try Author: Jo Robinson Published On: 29th May 2012 - Last modified: 18th Feb 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter