Board Approval is Preventing Contact Centres From Improving the Customer Experience

According to our poll, only 14% of contact centres never struggle to get board approval when trying to improve their customer experience.

Poll – “Do you struggle to get board approval when trying to improve your contact centre or customer experience?” – answers

Always – 18%
Mostly – 21%
Sometimes – 47%
Never – 14%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)     Sample size – 350+     Date: March 2016