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Exit Interviews are Commonplace in Contact Centres

Published On: 20th Apr 2016 09:20

According to our poll, only 12% of contact centres never conduct exit interviews.

The majority of contact centres, 58%, conduct such interviews for every exiting member of staff.

Poll – “How often do you conduct exit interviews?” – answers

Always – 58%
Often – 10%
Occasionally – 20%
Never – 12%

Source: Call Centre Helper Webinar Poll – Webinar: Building Customer Feedback into the Contact Centre Sample size – 95 Date: February 2016

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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