According to our poll, only 12% of contact centres never conduct exit interviews.
The majority of contact centres, 58%, conduct such interviews for every exiting member of staff.
Poll – “How often do you conduct exit interviews?” – answers
Always – 58%
Often – 10%
Occasionally – 20%
Never – 12%
Source: Call Centre Helper Webinar Poll – Webinar: Building Customer Feedback into the Contact Centre Sample size – 95 Date: February 2016
Author: Megan Jones
Published On: 20th Apr 2016 - Last modified: 18th Feb 2020
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