Exit Interviews are Commonplace in Contact Centres

According to our poll, only 12% of contact centres never conduct exit interviews.

The majority of contact centres, 58%, conduct such interviews for every exiting member of staff.

Poll – “How often do you conduct exit interviews?” – answers

Always – 58%
Often – 10%
Occasionally – 20%
Never – 12%

Source: Call Centre Helper Webinar Poll – Webinar: Building Customer Feedback into the Contact Centre     Sample size – 95     Date: February 2016