According to our poll, only 19% of industry professionals asserted that their contact centre had “nailed” its PCI compliance requirements.
However, 34% added that they know what they need to do and 45% were seemingly unsure of what the requirements of PCI compliance mean.
Poll – What is the status of PCI compliance for your business? – answers
Nailed it – 19%
We know what we need to do – 34%
Panic stations – 2%
PCI compliance? – 45%
Source: Call Centre Helper webinar: 7 Contact Centre Challenges Sample size – 101 Date: April 2013