Budget and Business Cases Holding Back Speech Analytics

During our webinar “Executive Briefing on Speech Analytics” our audience were asked  “What are the internal barriers to deployment of analytics? ”

Poll answers
51% No budget
51% Building the business case
30% Technical challenges
30% Conflicting priorities
44% Executive understanding of the technology

Source: Call Centre Helper website webinar poll    Sample size – 86    Date: September 2013

Here is a link to the webinar: Executive Briefing on Speech Analytics