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Budget and Business Cases Holding Back Speech Analytics

Published On: 25th Nov 2013 10:08 - Modified: 18th Feb 2020

During our webinar “Executive Briefing on Speech Analytics” our audience were asked “What are the internal barriers to deployment of analytics? ”

Poll answers
51% No budget
51% Building the business case
30% Technical challenges
30% Conflicting priorities
44% Executive understanding of the technology

Source: Call Centre Helper website webinar poll Sample size – 86 Date: September 2013

Here is a link to the webinar: Executive Briefing on Speech Analytics

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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