According to our poll, more than half of companies have now completed, or are in the process of completing, a Customer Journey Mapping project.
Poll – “Where are you with Customer Journey Mapping?” – answers
No Plans – 10%
We are thinking about it – 37%
We have a project in progress – 45%
We have already mapped our Customer Journeys – 13%
(Multiple answers were allowed during this poll, so the total does not add up to 100%.)
Source: Call Centre Helper webinar: Designing Customer Journeys Sample size – 118 Date: October 2016