Only 38% of Contact Centres Have a Webchat Channel

According to our poll, less than four in every ten contact centres have installed webchat.

However, this is a figure that is likely to increase over the coming years. 

Poll – Which channels does your contact centre offer? – answers 

Phone – 100%
Email – 96%
Webchat – 38%
Facebook – 49%
Twitter – 47%

Source: Call Centre Helper website webinar poll    Sample size – 163     Date: March 2013