According to our poll, less than four in every ten contact centres have installed webchat.
However, this is a figure that is likely to increase over the coming years.
Poll – Which channels does your contact centre offer? – answers
Phone – 100%
Email – 96%
Webchat – 38%
Facebook – 49%
Twitter – 47%
Source: Call Centre Helper website webinar poll Sample size – 163 Date: March 2013
