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Only 38% of Contact Centres Have a Webchat Channel

Published On: 9th Jul 2013 10:08 - Modified: 18th Feb 2020

According to our poll, less than four in every ten contact centres have installed webchat.

However, this is a figure that is likely to increase over the coming years.

Poll – Which channels does your contact centre offer? – answers

Phone – 100%
Email – 96%
Webchat – 38%
Facebook – 49%
Twitter – 47%

Source: Call Centre Helper website webinar poll Sample size – 163 Date: March 2013

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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