Only 38% of Contact Centres Have a Webchat Channel 3,002 Filed under - Archived Content According to our poll, less than four in every ten contact centres have installed webchat. However, this is a figure that is likely to increase over the coming years. Poll – Which channels does your contact centre offer? – answers Phone – 100% Email – 96% Webchat – 38% Facebook – 49% Twitter – 47% Source: Call Centre Helper website webinar poll Sample size – 163 Date: March 2013 Author: Jo Robinson Published On: 9th Jul 2013 - Last modified: 18th Feb 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter