More than three quarters (76%) of contact centres front calls with an IVR-based menu system, whilst only 18% do not.
The remaining 6% of industry professionals did not know how calls that entered their contact centre began.
Poll – Do you front your calls with a menu system (IVR)? – answers
76% – Yes
18% – No
6% – Don’t know
Source: Call Centre Helper website reader poll Votes: 683 Date: January 2012
Author: Jo Robinson
Published On: 28th Nov 2012 - Last modified: 18th Feb 2020
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