Over 75% of Contact Centres Front Calls With an IVR Menu System 2,288 Filed under - Archived Content More than three quarters (76%) of contact centres front calls with an IVR-based menu system, whilst only 18% do not. The remaining 6% of industry professionals did not know how calls that entered their contact centre began. Poll – Do you front your calls with a menu system (IVR)? – answers 76% – Yes 18% – No 6% – Don’t know Source: Call Centre Helper website reader poll Votes: 683 Date: January 2012 Author: Jo Robinson Published On: 28th Nov 2012 - Last modified: 18th Feb 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter