According to our poll, just as many contact centres provide their agents with at least one additional monitor as those who do not.
Indeed, both yes and no options to the question: “Do your agents have multiple monitors?” had 45% of the vote, with the remaining 10% confessing that they “did not know”.
Poll – “Do your agents have multiple monitors?” – answers
Yes – 45%
No – 45%
Don’t know – 10%
Source: Call Centre Helper website reader poll Votes: 266 Date: February 2013
