0800 and 0845/0844 Are The Most Widely Used Numbers For Customer Service

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According to our poll, both 0800 and 0845/0844 numbers are the most commonly used for businesses, in terms of providing customer service.

Poll – “What are Your Most Widely Used Numbers for Customer Service?” – answers

01 or 02 Numbers – 15%
03 numbers – 6%
0800 – 30%
0845/ 0844 – 30%
0870/ 0871 – 5%
A mixture – 14%

Source: Call Centre Helper website reader poll   Votes: 361    Started: 20 Aug 2013

Author: Jo Robinson

Published On: 6th Jan 2014 - Last modified: 18th Sep 2019
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2 Comments
  • From 13 June 2014, running customer service lines on 084, 087 and 09 numbers will be illegal in most business sectors.

    The relevant legislation (SI 2013/3134 – section 41) tabled by BIS on 13 December 2013 will pass into law on 22 January 2014.

    The quickest route to compliance is to move an existing 084 or 087 number over to the matching 034 or 037 number, or to a brand new 030 or 033 number.

    Where organisations continue using 084, 087 or 09 numbers, new Ofcom rules will require the Service Charge be declared next to the number.

    Ian 10 Jan at 13:11
  • “22 January 2014”

    Correction: 18 February 2014.

    Ian 18 Jan at 11:51