Santander UK Extends Netcall Partnership by Three Years

Santander UK has extended its partnership with Netcall for a further three years, continuing its use of the Liberty platform across its mortgage operations.

The partnership builds on a long-standing relationship between the two organizations, with Santander UK using Liberty to develop and improve customer service journeys and support operational processes.

The low-code platform has been used to make changes to customer service processes, with its flexibility allowing Santander UK to make ongoing adjustments as customer expectations and market requirements evolve.

The three-year extension will see Santander UK continue using Liberty across its mortgage operations, with further development focused on customer service and operational improvements.

Netcall’s technology will remain part of Santander UK’s approach to making iterative changes to its customer service journeys, supporting its wider focus on improving processes and customer experiences.

Author: Hannah Swankie

Reviewed by: Robyn Coppell