South West Contact Centre Industry Recognise Excellence

The South West’s top contact centres were awarded recently at a ceremony hosted by comedian Stephen K. Amos.

Over 350 guests attended the prestigious annual South West Contact Centre Awards which saw organisations and individuals recognised for their outstanding contribution to a vibrant sector which employs more than 50,000 people in over 250 contact centres in towns and cities across the South West.

Organised by the South West Contact Centre Forum, the eighth annual awards celebrated individuals and companies for their contribution to the South West contact centre industry over the last twelve months.

The event rewarded winners and highly commended entrants in 19 categories, with LV= Bristol’s centre scooping the top award for Large Inhouse Contact Centre of the Year and Swindon’s Carpeo picking up the award for Large Outsourced Contact Centre of the Year.

List of Winners and Highly Commended;

1. Apprentice of the Year
Winner – Lauren Meacock, Aster Group

2. Newcomer of the Year
Highly Commended – Emily Robson, Brightside
Winner – Hayley Russell, AXA Self Investor

3. Support Person of the Year
Winner – Sam Webster, Xerox

4. Customer Service Representative of the Year
Joint Winners – Caroline Vaughan, DAS Legal Expenses & Amber Jackson, Screwfix

5. Sales Agent of the Year
Winner – Deborah Taylor, RAC

6. Team Leader of the Year
Highly Commended – Hayley Davies, Sovereign Housing Association
Joint Winners – Emily Coles LV= & Fran Williams, Motability Operations

7. Trainer of the Year
Winner – Rob Stead, RAC

8. Support Manager of the Year
Winner – Alyson Hanley, Europa

9. Contact Centre Manager of the Year (2 awards given)
With Under 100 Personnel
Becky Francis, Jaywing

Contact Centre Manager of the Year
With Over 100 Personnel
Kristi-Anne Constable, OVO Energy

10. Hero of the Year
Highly Commended – Roxanne Blake, Capita Life & Pensions
Winner – Jack Brundell, Brittany Ferries

11. Best Use of Technology
Winner – NCC CRiS

12. People Engagement
Winner – Southwest One

13. Customer Engagement
Winner – Imperial Tobacco

14. Support Team of the Year
Winner – Motability Operations

15. Best Community Initiative
Winner – EDF Energy

16. Business Improvement Strategy
Highly Commended – Screwfix
Winner – Bristol City Council

17. Performance & Quality
Winner – LV=

18. Contact Centre of the Year
Small – Mira Showers
Medium – Southwest One
Large – LV= (Bristol)

19. Outsourced Contact Centre of the Year
Small/Medium– Echo Managed Services
Large – Carpeo

Sandra Busby, director of the South West Contact Centre Forum, said: “The contact centre industry has grown to become one of the South West’s major employers. It’s vitally important to recognise the valuable contribution this industry makes throughout the South West and the Forum is delighted to recognise the excellent work that goes into contact centres across the region. We would like to congratulate all our finalists and winners for their excellent performance.”

To find out more information visit www.swccf.co.uk