Speech Analytics video case study


Nexidia have released a video case study called ‘5 Things You Need to Know About Speech Analytics’.

The case study features Matt Bird from Talk Talk speaking at the CCMA national conference. The 17-minute video includes discussion about the benefits of using Speech Analytics, as well as general commentary on governance, self-service and quality.

Published On: 8th Jan 2014 - Last modified: 22nd Mar 2017
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