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Speech Analytics video case study

Published On: 8th Jan 2014 10:10 - Modified: 22nd Mar 2017

Nexidia have released a video case study called ‘5 Things You Need to Know About Speech Analytics’.

The case study features Matt Bird from Talk Talk speaking at the CCMA national conference. The 17-minute video includes discussion about the benefits of using Speech Analytics, as well as general commentary on governance, self-service and quality.

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Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Speech Analytics video case study

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