Nexidia have released a video case study called ‘5 Things You Need to Know About Speech Analytics’.
The case study features Matt Bird from Talk Talk speaking at the CCMA national conference. The 17-minute video includes discussion about the benefits of using Speech Analytics, as well as general commentary on governance, self-service and quality.
Author: Megan Jones
Published On: 8th Jan 2014 - Last modified: 22nd Mar 2017
Read more about - Archived Content, Nexidia, Speech Analytics
