NICE inContact commissioned Forrester Consulting to conduct a study and examine the potential return on investment (ROI) enterprises may realise by deploying NICE inContact CXone in their contact centres.
This report offers several resources, including the full study, a video and a ROI calculator to help you determine the economic impact based on your specific business environment.
Study written by Forrester for NICE inContact
Click here to download the report
Author: Jo Robinson
Published On: 22nd Jan 2019
Read more about - Archived Content, NiCE CXone
