The Leading Contact Centre Magazine

Study: Reduce Your Contact Centre Costs and Improve Customer Experience


NICE inContact commissioned Forrester Consulting to conduct a study and examine the potential return on investment (ROI) enterprises may realise by deploying NICE inContact CXone in their contact centres.

This report offers several resources, including the full study, a video and a ROI calculator to help you determine the economic impact based on your specific business environment.

Study written by Forrester for NICE inContact

Click here to download the report

Published On: 22nd Jan 2019
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