Jenna Birchall - Call Centre Helper

Connect with Jenna on LinkedIn "> Jenna Birchall - Call Centre Helper

Jenna Birchall

Jenna Birchall is a Vulnerability Consultant at Helen Pettifer Training Ltd.

She has over 15 years experience within the financial services industry, delivering outstanding customer service and outcomes. In recent years, her main focus has been adapting the customer journey for customers who may be vulnerable.

Connect with Jenna on LinkedIn

Recent Articles Most Viewed Articles

What Does It Really Take to Correct a Customer Politely?

What Does It Really Take to Correct a Customer Politely?

Our Top Webinars of 2025

Our Top Webinars of 2025

Expert-Led Strategies for Supporting Vulnerable Customers

Expert-Led Strategies for Supporting Vulnerable Customers

7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

10 Ways to Go Deeper With Customer Journey Mapping

10 Ways to Go Deeper With Customer Journey Mapping

18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

Recorded Webinar: Top Tips for Supporting Vulnerable Customers

Recorded Webinar: Top Tips for Supporting Vulnerable…

Proven Ways to Maintain Fairness in the Contact Centre

Proven Ways to Maintain Fairness in the Contact Centre

Effective Ways to Unlock Agent Productivity

Effective Ways to Unlock Agent Productivity

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?