Alan Mullen - Call Centre Helper

Connect with Alan on LinkedIn "> Alan Mullen - Call Centre Helper

Alan Mullen

Alan Mullen is Senior Customer Care and Business Change Manager at Superdry.

Connect with Alan on LinkedIn

Recent Articles Most Viewed Articles

Easy Ways to Make Your Contact Centre More Charitable

Easy Ways to Make Your Contact Centre More Charitable

10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

Get Your Hybrid Strategy Working Again

Get Your Hybrid Strategy Working Again

Our Top Readers of 2024

Our Top Readers of 2024

Kick-Start Your Next Team Engagement Day

Kick-Start Your Next Team Engagement Day

10 Great Ideas Delivered Straight From Superdry’s Contact Centre

10 Great Ideas Delivered Straight From Superdry’s…

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

What Is Our Metric Fixation Really Costing Us?

Vonage Wins Gold at Merit Awards for Technology

8×8 Appoints Boris Grinshpun as Global VP of Product Management

Webinar Replay: How to Turn Customer Feedback into Action

eBook: Capacity Planning for Contact Centre BPOs

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Awaab’s Law Phase 2: Connecting Property and Resident Data

Digital Where Possible, Human When Essential, Agentic Where Appropriate

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success