Alan Mullen - Call Centre Helper

Connect with Alan on LinkedIn "> Alan Mullen - Call Centre Helper

Alan Mullen

Alan Mullen is Senior Customer Care and Business Change Manager at Superdry.

Connect with Alan on LinkedIn

Recent Articles Most Viewed Articles

Easy Ways to Make Your Contact Centre More Charitable

Easy Ways to Make Your Contact Centre More Charitable

10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

Get Your Hybrid Strategy Working Again

Get Your Hybrid Strategy Working Again

Our Top Readers of 2024

Our Top Readers of 2024

Kick-Start Your Next Team Engagement Day

Kick-Start Your Next Team Engagement Day

10 Great Ideas Delivered Straight From Superdry’s Contact Centre

10 Great Ideas Delivered Straight From Superdry’s…

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

10 Top Ideas We Heard From Oxfordshire County Council

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

What Contact Centres Are Doing Right Now - 2026 Edition

Report: The AI Reality Check

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

7th October 2026

Engage Customer Summit 2026

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?