Alan Mullen Archives - Call Centre Helper

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Alan Mullen

Alan Mullen is Senior Customer Care and Business Change Manager at Superdry.

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Recent Articles Most Viewed Articles

Easy Ways to Make Your Contact Centre More Charitable

Easy Ways to Make Your Contact Centre More Charitable

10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

Get Your Hybrid Strategy Working Again

Get Your Hybrid Strategy Working Again

Our Top Readers of 2024

Our Top Readers of 2024

Kick-Start Your Next Team Engagement Day

Kick-Start Your Next Team Engagement Day

10 Great Ideas Delivered Straight From Superdry’s Contact Centre

10 Great Ideas Delivered Straight From Superdry’s…

What Should You Do When You Think a Customer Is Lying?

What It Takes to Be a More Empathetic Leader

3 Ways to Get Buy-In for Ditching Spreadsheets

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

Upcoming Events

14th September 2026

Contact Centre & Customer Services Summit – Manchester

15th September 2026

CX Connect Europe

How Travel and Hospitality Brands Handle Seasonal Staffing Spikes

From Getting It Right First Time to Right Every Time

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action