Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Andy Philpott
RECENT
POPULAR
25 Tips to Make Your Telesales People More Productive
Top Tips to Make Your Workforce More Productive
New Year Resolutions for call centres
More call centre hints and tips
Editor's Pick
Train New Agents in Just 30 Days
Live Chat Quality – 7 Training Exercises to Improve It
18 Bad Habits That Kill CX
The Evolution of the Contact Centre
Latest Resources
eBook: Automate Agent Notetaking, Save Time, Costs and Improve CX
Study: The Total Economic Impact of Puzzel
Upcoming Events
Gartner IT Symposium:Xpo 2024
Digital Customer Experience Summit
Latest Blogs
Remove Silos, Speed Up Decision-making, and Save Resources
10 Features To Look for in Contact Centre Software for Control Rooms
Featured Articles
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy
How to Calculate Staffing in a Contact Centre
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service