Ben Rigby - Call Centre Helper

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Ben Rigby

Ben Rigby was formerly SVP Global Head of Product and Engineering for AI at Talkdesk

Connect with Ben on LinkedIn

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An Introduction to ChatGPT, LLMs, and Generative AI

An Introduction to ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

GPT-4 and the Customer Service Agent of the Future

GPT-4 and the Customer Service Agent of the Future

Definition: What Is ChatGPT?

Definition: What Is ChatGPT?

How ChatGPT Will Change the Agent Role and CX

How ChatGPT Will Change the Agent Role and CX

Should Customer Service Leaders Fear ChatGPT?

Should Customer Service Leaders Fear ChatGPT?

The Difference Between ChatGPT, LLMs, and Generative AI

The Difference Between ChatGPT, LLMs, and Generative AI

A Quick Introduction to ChatGPT

A Quick Introduction to ChatGPT

What’s the Problem With ChatGPT in Contact Centres?

What’s the Problem With ChatGPT in Contact Centres?

GPT-4 and the Agent of the Future

GPT-4 and the Agent of the Future

A Primer on ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

ChatGPT is Coming to Your Contact Centre

ChatGPT is Coming to Your Contact Centre

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

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‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

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