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Articles - Ben Rigby

Ben Rigby was formerly SVP Global Head of Product and Engineering for AI at Talkdesk

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How ChatGPT Will Change the Agent Role and CX

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The Difference Between ChatGPT, LLMs, and Generative AI

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What Is ChatGPT?

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Editor's Pick

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How to Develop Empathy as a Skill in Your Frontline Teams

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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

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10 Ways to Be More Customer Centric

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21 Tips to Make Your Customers Feel Truly Valued

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Latest Resources

Guide: Maximize the Value of Your Voice & Screen Data

Guide: Maximize the Value of Your Voice & Screen Data

2024 Contact Centre Buyer’s Guide

2024 Contact Centre Buyer’s Guide

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Contact Center Show Middle East 2024

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Masterclass: Why CX Can’t Hang Up on the Voice Channel

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Latest Insights

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What High-Profile AI Blunders Can Teach Us

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Overcoming Key Challenges in UK Local Government Contact Centres

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Featured Articles

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The Key Elements of a CX Lifecycle and Ways to Improve It

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21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

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What is Attrition Rate and How to Calculate It

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The Top 10 Call-Closing Statement Examples

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The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day

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The Top 50 Words to Describe Yourself on Your CV in 2024

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Contact Centre Dashboard Excel Template

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Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?

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