Ben Rigby - Call Centre Helper

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Ben Rigby

Ben Rigby was formerly SVP Global Head of Product and Engineering for AI at Talkdesk

Connect with Ben on LinkedIn

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An Introduction to ChatGPT, LLMs, and Generative AI

An Introduction to ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

GPT-4 and the Customer Service Agent of the Future

GPT-4 and the Customer Service Agent of the Future

Definition: What Is ChatGPT?

Definition: What Is ChatGPT?

How ChatGPT Will Change the Agent Role and CX

How ChatGPT Will Change the Agent Role and CX

Should Customer Service Leaders Fear ChatGPT?

Should Customer Service Leaders Fear ChatGPT?

The Difference Between ChatGPT, LLMs, and Generative AI

The Difference Between ChatGPT, LLMs, and Generative AI

A Quick Introduction to ChatGPT

A Quick Introduction to ChatGPT

What’s the Problem With ChatGPT in Contact Centres?

What’s the Problem With ChatGPT in Contact Centres?

GPT-4 and the Agent of the Future

GPT-4 and the Agent of the Future

A Primer on ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

ChatGPT is Coming to Your Contact Centre

ChatGPT is Coming to Your Contact Centre

Switch From Live Chat to Chatbots – Without Losing Customers

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

What Contact Centres Are Doing Right Now - 2026 Edition

Report: The AI Reality Check

Upcoming Events

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Customer Contact Week Europe (CCW Europe)

6th October 2026

How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

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Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?