Ben Willmott - Call Centre Helper

Connect with Ben on LinkedIn "> Ben Willmott - Call Centre Helper

Ben Willmott

Ben Willmott is Principal Solution Consultant at Route 101

Connect with Ben on LinkedIn

Recent Articles Most Viewed Articles

Are You Doing Enough to Protect Your Contact Centre Data?

Are You Doing Enough to Protect Your Contact Centre Data?

Upgrade How You Listen to Customer Feedback

Upgrade How You Listen to Customer Feedback

New Ways to Boost First Contact Resolution (FCR)

New Ways to Boost First Contact Resolution (FCR)

Ways to Boost Customer Loyalty in a Digital World

Ways to Boost Customer Loyalty in a Digital World

Unlocking Hidden Insights in the Contact Centre

Unlocking Hidden Insights in the Contact Centre

Stay Ahead in QA and Call Recording

Stay Ahead in QA and Call Recording

Where Do WFM Systems Have the Biggest Impact?

Where Do WFM Systems Have the Biggest Impact?

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

Waiting Time: What Is Best for Your Customers?

Waiting Time: What Is Best for Your Customers?

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

Webinar Replay: How to Tackle the Biggest Barriers to QA

AI in UK Contact Centres - The Reality

Upcoming Events

9th October 2026

How to Build a Knowledge Foundation That Drives AI Resolution – Webinar

13th October 2026

What Drives Better Customer Service? – Webinar

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: 10 Ways to Make 2027 a CX Success