Ben Willmott - Call Centre Helper

Connect with Ben on LinkedIn "> Ben Willmott - Call Centre Helper

Ben Willmott

Ben Willmott is Principal Solution Consultant at Route 101

Connect with Ben on LinkedIn

Recent Articles Most Viewed Articles

Are You Doing Enough to Protect Your Contact Centre Data?

Are You Doing Enough to Protect Your Contact Centre Data?

Upgrade How You Listen to Customer Feedback

Upgrade How You Listen to Customer Feedback

New Ways to Boost First Contact Resolution (FCR)

New Ways to Boost First Contact Resolution (FCR)

Ways to Boost Customer Loyalty in a Digital World

Ways to Boost Customer Loyalty in a Digital World

Unlocking Hidden Insights in the Contact Centre

Unlocking Hidden Insights in the Contact Centre

Stay Ahead in QA and Call Recording

Stay Ahead in QA and Call Recording

Where Do WFM Systems Have the Biggest Impact?

Where Do WFM Systems Have the Biggest Impact?

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

Waiting Time: What Is Best for Your Customers?

Waiting Time: What Is Best for Your Customers?

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success