Ben Willmott - Call Centre Helper

Connect with Ben on LinkedIn "> Ben Willmott - Call Centre Helper

Ben Willmott

Ben Willmott is Principal Solution Consultant at Route 101

Connect with Ben on LinkedIn

Recent Articles Most Viewed Articles

Are You Doing Enough to Protect Your Contact Centre Data?

Are You Doing Enough to Protect Your Contact Centre Data?

Upgrade How You Listen to Customer Feedback

Upgrade How You Listen to Customer Feedback

New Ways to Boost First Contact Resolution (FCR)

New Ways to Boost First Contact Resolution (FCR)

Ways to Boost Customer Loyalty in a Digital World

Ways to Boost Customer Loyalty in a Digital World

Unlocking Hidden Insights in the Contact Centre

Unlocking Hidden Insights in the Contact Centre

Stay Ahead in QA and Call Recording

Stay Ahead in QA and Call Recording

Where Do WFM Systems Have the Biggest Impact?

Where Do WFM Systems Have the Biggest Impact?

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

Waiting Time: What Is Best for Your Customers?

Waiting Time: What Is Best for Your Customers?

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?